I tried to log in to my iTunes account while on the phone with my bank but could not because it said my password was invalid. Hi Pucha, Thanks for leaving a question on finder. I will dispute the charges through my credit card but feel like Itunes should have a better answer to issues like this. Unfortunately, I cannot make any purchases through iTunes until all disputesd charges are removed, as the outstanding balance did not settle when I canceled the card. I tried to reset the password but the verification email never comes because the email on file with the account was changed. They have locked my account and will not open it until I pay for these unauthorized orders. The question is, do you have your songs on a Ipod, iphone, ipad or Iwhatever? It seems like with gift certificates since they have the email address they were sent to they would do something but I guess not.
I can certainly appreciate your concerns, and will do everything I can to assist in having this resolved. Hi Mirmir, Thanks for reaching out. Hi Gigi, Thanks for getting in touch! The purpose of this post was to inform people of the situation. And I want to know what it is. A number of things should have set off the security alarms at Apple.
So I went to Apple and tried to contact tech support. They asked me no security questions not that it would have mattered, the hacker already had all my information. And why is the music showing in the purchase history on my account? Could someone have hacked into one of them? Amazon is certainly not infallible, and I agree completely that a company this large should be better equipped to help customers who find themselves in this situation. If any information has been changed, be sure to note the change with a screen capture and then correct it. For a bank to put the refund into an account that was already compromised has to be the dumbest move I have ever seen.
Cyber attacks on banks happen all too frequently. What to do if your bank account is hacked If you believe your account has been hacked, there are a few important steps you should take: View and verify account activity. Ultimately, investigation and prosecution are at the discretion of the receiving agencies. They seem to be in the phase of denial like Toyota was before it all blew up. To say there were unhelpful would be an understatement- just got a stream of standard drivel about contacting regulatory authorities in my territory. Once inside your account, these thieves will steal your store credit and gift cards, and make purchases with your credit card and Paypal information. Yet another copy and paste reply washing their hands of it and saying that security is my responsibility and not theirs.
Same thing is happening to me now. I told him that he should actually read my original email so he could learn that I no longer had access to my account. So it appears to me that somehow, hackers are linking their ipods to legitimate accounts. Something must be done about it. I took it up with my bank Wachovia and they took care of it. Has anyone got their money back? You do have two options available to use with I will go over with you below. I had noticed my credit card had been maxed out and called to find out what was going on as I should have had plenty of money in there.
There a bunch of receipt emails from iTunes. Then when you are sent an email from Amazon or Instagram or other sites to change your password, they simply click on the link and change the password on your account. Just remove that transaction from my account. Nothing has gone through on my credit card account and no orders went out but there were 5 odd items in the Cart including drones. Those sayings exist for a reason, and seem particularly apt when it comes to dealing with money.
I take my on-line security very seriously so I do want to understand how this has happened. Also, consider changing the passwords to your online banking account, email and other online accounts — and try not to use the same password. Also I noticed something on my itunes account. Friday there were over 1200 songs waiting to be downloaded that were purchased with my account. I signed in to my iTunes account and it immediately said in a pop up that my information had been recently changed. Look over your statements for any fraudulent purchases and report anything suspicious right away. This morning I get up, go through my routine, and do a quick check of my email before I go to work.
I woke up with a 40 charge from itunes and then 1. What I know for sure is that for now he is reconsidering to buy some Dell… Well done Apple! I went into my account and it appears all of my info was changed back to what it should be. Finding this list of complaints will be useful ammunition when dealing with the credit card company. Without the AppStore, the iPhone is just another phone. If the bad guys did get into your account, you may want to change your password reminder too.
In fact, criminals are still finding effective ways to target consumers using many of the same old tactics that have been around for a whole lot longer than smartphones. Then I saw a string of about 20 purchases, all for between £20 and £28 each. No less than seven e-mails with several different customer service reps. I seriously doubt that they are unable to credit it, only that they dont want to. I have something else downloaded for 23 minutes and no clue as to what it is. How can you prevent ransomware attacks? This afternoon I was going through the account info on my iPad and I was able to reset my password by requesting a verification email, which came right away.
Hey, i found this website actually searching for something else but the same thing happened to my friend about a month or two ago. Damage that and they have nothing. So this appears to be a well-known, and somewhat common practice, given the number of google hits, and the number of folks responding to this thread. Oh yeah tried to log into my account and what do you know the password is incorrect — and I cant even change it on the web — my account does not exist! I didn't think it as at all related to the email or iTunes hacking. I would get better customer service from the crack house on the corner than from this joke of a company! If they have been then you should read this article:. I wanted an assurance that I would be able to have a free 30-day trial of Prime in the future if I decide I do want to try it.